Help center
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Getting started
Do I need a separate account for each platform?
No. One Greyin account signs you in to all six platforms (DeepEdge, FlexPro, StackWorks, Salt & Pepper, GreyMatters and Longlist), and your profile and Greyin Score follow you across them.
Why do I see people and companies that look like demonstration data?
Greyin is a preview build. Much of the activity you see is seeded demonstration data, not real users. The banner at the top of each page says so.
Can I try Greyin without signing up?
Yes. The demo picker on the Greyin homepage signs you in as a sample persona with one click. Demo accounts are shared and cannot be deleted.
Greyin Score
What is the Greyin Score?
An evidence-based reputation score built from what you actually do across the platforms, such as verified project outcomes, peer ratings and contributions. It is not something you can type in.
How does the leaderboard work, and am I on it?
The leaderboard ranks the biggest score gains for the current season or the last 30 days. You appear only if you join, and only as your first name and last initial. Leaving deletes the history we kept for it.
FlexPro
Are there free job or gig posts on FlexPro?
Yes. A FlexPro account with no active plan gets 3 free gig or client-job posts, once. After that, posting needs a plan.
Account
Where do I find my referral code?
On your Greyin dashboard, in the referral card. It is a permanent code, and the card shows how many people have joined through it.
Where are my notifications?
On DeepEdge, FlexPro, StackWorks, Salt & Pepper and Longlist, use the bell icon in the top bar. It shows a badge for unread items and works the same way on each of those platforms.
Privacy & data
How do I download my data?
Open Privacy & data settings and choose Download my data. You get a JSON file of what Greyin holds about you across all platforms.
How do I delete my account?
Request it from Privacy & data settings with your password. There is a 14-day grace period in which you can cancel. Your personal data is then erased and you are signed out everywhere. Orders and payouts are kept for accounting without your identity. Active subscriptions, unpaid payouts, orders in progress and upcoming mentor sessions must be resolved first.
Safety
How do I report a review, message or comment?
Use the Report option on a company review, a direct-message conversation or a GreyMatters comment. Reports go to our moderators, and the most serious are reviewed first. You can also block someone from a conversation.
Reliability
Is Greyin down, or is it just me?
Check the status page. It shows whether each platform is up, its uptime over 24 hours and 30 days, and how many people are visiting.
Payments
How do payments work?
Payments are processed through Razorpay. Gig and mentor-session orders are held until the work is delivered or the session takes place; if something goes wrong, you can open a dispute on the order.
Contact
I could not find my answer. How do I reach a person?
Send us a message from the contact page, or share suggestions and problems through the feedback form. Feedback is read by the team and answered where a reply is needed.
Still stuck? Contact us or send feedback.