Refund Policy

FlexPro gig orders

Payment is held in escrow, not released to the freelancer immediately. Cancel before any work is delivered and you get a full refund. Once work has been delivered, a one-sided cancellation isn’t available — accept the delivery, request a revision, or open a dispute, which an admin reviews and resolves, including any refund.

Mentoring sessions

Submit a cancellation request from your Orders page; an admin reviews and approves it (not instant, but no need to email us). How much is refunded or credited back depends on how close to the session it is: 72 hours or more before, full refund or credit restore; 24–72 hours, half; under 24 hours, none. A pre-purchased session credit (subscription or package) can’t be split, so it’s restored in full or not at all based on the same window.

Group (cohort) sessions: if a mentor has set a minimum attendance and enough cancellations drop the session below it, the whole session is cancelled and every remaining attendee is refunded or credited in full, regardless of when they individually cancelled or didn’t.

Employer subscriptions (DeepEdge)

Subscriptions bill monthly and don’t include a prorated refund for a partial month — cancelling stops the next billing cycle, but the current period runs its course. Self-service cancellation from your account is planned; until it ships, contact us to cancel or request a refund.

Organisation mentoring seats

The same monthly, no-partial-refund terms as employer subscriptions apply. Contact us to adjust or cancel seats.

If something went wrong

A failed or duplicate charge, a service outage that affected your paid activity, or anything that doesn’t fit the cases above — contact us and we’ll make it right.

How to request a refund

Reach out via our contact form, with your order or subscription details. We aim to respond within 2 business days. Approved refunds are returned to your original payment method and can take 5–10 business days to appear, depending on your bank.